Refund Policy
At Bien, we want every wholesale customer to feel confident when purchasing from cpsbien.com. As a wholesale drinkware brand offering thermos cups, glass water cups, and plastic water bottles, we understand that clear return and refund support is important for retailers, boutiques, gift shops, online stores, and business buyers.
This Refund Policy explains how returns, refunds, exchanges, and related order issues are handled.
Return Window
Bien supports a 60-day return policy.
Customers may request a return within 60 days after receiving the order. To be eligible for a return, the item should be unused, undamaged, and in its original condition whenever possible.
If the return is related to a product issue, damage, incorrect item, or order problem, please contact our support team as soon as possible so we can review the situation and provide assistance.
Free Returns
Bien offers free returns for eligible return requests.
Once your return request is approved, our support team will provide return instructions. Please follow the instructions carefully to help us process your return smoothly and efficiently.
Items returned without prior approval may not be accepted or may take longer to process.
Refund Processing Time
After the returned item has been received, reviewed, and approved, refunds are usually processed within 5 to 10 days.
The exact time for the refund to appear in your account may depend on your payment provider, bank, or financial institution.
Refunds are generally issued back to the original payment method used when placing the order.
Eligible Return Conditions
A return may be accepted if the item meets one or more of the following conditions:
The item is unused and in its original condition.
The item was damaged during delivery.
The item received is incorrect.
The item has a verified quality issue.
The order arrived incomplete or with missing products.
The product does not match the confirmed order details.
To help us review your request quickly, please provide your order number, clear photos of the product, photos of the packaging if needed, and a brief explanation of the issue.
Non-Returnable Conditions
Returns may not be accepted in the following situations:
The return request is made after the 60-day return window.
The item has been used, damaged, altered, washed, or handled in a way that affects resale condition.
The item is returned without approval from Bien.
The issue is caused by improper use, incorrect storage, excessive impact, or failure to follow normal product care.
The product packaging or accessories are missing in a way that affects review or resale condition.
Wholesale Order Returns
Bien is a wholesale-focused brand, and many of our customers purchase products for resale, retail display, gifting businesses, and online stores.
For wholesale orders, we recommend checking all items after delivery. If there is any damage, shortage, incorrect item, or product concern, please contact us as soon as possible.
We will review the issue based on the order details, product condition, photos, and available information. Our goal is to provide a fair and practical solution for wholesale buyers.
Damaged Or Incorrect Items
If you receive a damaged, defective, incorrect, or incomplete order, please contact us at support@cpsbien.com.
Please include:
- Order number
- Clear photos of the item
- Photos of the packaging
- Description of the problem
- Quantity affected
Once we receive the information, our team will review the issue and provide a suitable solution, which may include a refund, replacement, return approval, or other support based on the situation.
Exchanges
If an exchange is needed, please contact our support team first. Exchange availability may depend on product stock, order quantity, product type, and the condition of the returned item.
If the requested replacement item is not available, we may offer a refund or another suitable solution.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@cpsbien.com.
If the order has not yet been processed or shipped, we will do our best to help cancel it. Once an order has already been processed, packed, or shipped, cancellation may not always be possible.
Refund Currency
All prices and refunds are processed in USD.
Bien is not responsible for differences caused by exchange rates, bank charges, card provider fees, or payment provider adjustments.
Free Shipping Notice
Bien offers free shipping on all products. If a return or refund is approved, the refund will be handled according to the product value and approved return details.
How To Request A Return Or Refund
To request a return or refund, please contact us by email:
Please include your order number, contact information, product details, reason for the request, and photos if the item is damaged, incorrect, or defective.
Our support team will review your request and reply with the next steps.
Contact Us
For refund questions, return support, damaged items, incorrect products, wholesale order issues, or general customer service, please contact us:
Email: support@cpsbien.com
Website: cpsbien.com
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