Policy Of The Law

Welcome to Bien. This Policy Of The Law outlines the general legal terms, user responsibilities, order conditions, and business practices that apply when customers visit our website, place orders, or purchase products from cpsbien.com.

By using our website or placing an order with Bien, you agree to follow the terms described on this page, as well as our related policies, including shipping, returns, refunds, privacy, and customer service policies.

About Bien

Bien is a wholesale drinkware brand offering thermos cups, glass water cups, and plastic water bottles for retailers, boutiques, gift shops, online stores, and wholesale buyers. Our products are designed for daily use, resale, gifting, and lifestyle retail.

We aim to provide clear product information, reliable order processing, wholesale-friendly service, and practical drinkware collections suitable for commercial resale.

Website Use

Customers may use our website to browse products, place orders, contact our support team, and learn more about our drinkware collections. All users are expected to use the website in a lawful, respectful, and responsible manner.

Users may not misuse the website, interfere with website operations, attempt unauthorized access, copy website content for improper use, or use our products, images, descriptions, or brand materials in a misleading way.

Product Information

Bien works to provide accurate product titles, descriptions, images, sizes, materials, and other product details. However, slight differences may occur due to product batches, lighting, screen display settings, packaging updates, or normal manufacturing variations.

Product information is provided to help customers make informed purchasing decisions. Wholesale buyers are responsible for reviewing product details before placing an order.

Orders And Payment

All prices on our website are listed in USD. Customers are responsible for ensuring that order details, shipping information, product quantities, and contact information are correct before completing payment.

Once an order is placed, Bien will begin processing the order according to our standard fulfillment process. Orders are usually prepared within 1 to 3 days.

Bien reserves the right to review, refuse, cancel, or request additional information for any order that appears incomplete, incorrect, suspicious, or inconsistent with our business policies.

Shipping Terms

Bien offers free shipping on all products. Estimated delivery time is usually 6 to 12 days after the order has been processed and shipped.

Delivery timelines are estimates and may be affected by carrier operations, address accuracy, product availability, customs handling, weather conditions, peak seasons, or other circumstances outside our direct control.

Customers are responsible for providing accurate shipping details. Bien is not responsible for delays, failed delivery, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

Returns And Refunds

Bien supports a 60-day return policy. Eligible items may be returned according to our return requirements. We offer free returns for eligible return requests.

Refunds are usually processed within 5 to 10 days after the return has been reviewed and approved. The exact time for funds to appear may depend on the customer’s payment provider or financial institution.

Returned products should be unused, undamaged, and in proper condition unless the return is related to a verified product issue. Customers may contact support@cpsbien.com for return assistance.

Wholesale Buyer Responsibility

As a wholesale-focused brand, Bien serves customers who purchase products for resale, retail display, gifting businesses, online stores, and commercial use.

Wholesale buyers are responsible for confirming that the products they purchase are suitable for their own sales channels, customers, packaging needs, and resale purposes.

Bien provides product information and order support, but buyers remain responsible for their own retail pricing, resale presentation, customer communication, and business operations.

Intellectual Property

All brand names, product images, product descriptions, website content, graphics, logos, layout elements, and other materials displayed on cpsbien.com belong to Bien or are used with appropriate permission.

Customers and third parties may not copy, reproduce, modify, distribute, or use Bien’s brand materials for commercial purposes without written permission.

Limitation Of Liability

Bien works to provide reliable products and service. However, we are not responsible for indirect losses, business interruptions, lost profits, resale losses, or damages caused by misuse of products, incorrect order information, delivery issues outside our control, or customer failure to follow product care instructions.

Our responsibility is limited to the value of the product or order directly related to the approved claim, return, refund, or replacement request.

Product Use And Safety

Customers are responsible for using all drinkware products properly and according to their intended purpose. Products should be cleaned, stored, and handled with care.

Glass products should be handled carefully to avoid breakage. Thermos cups and plastic bottles should be used according to general drinkware safety standards. Customers should avoid misuse, excessive impact, unsuitable liquids, or improper heating methods unless specifically stated in the product information.

Privacy And Customer Information

Bien respects customer privacy and handles customer information only for necessary business purposes, such as order processing, payment confirmation, shipping, customer support, returns, refunds, and service communication.

Customer information will not be sold. For more details, customers may review our Privacy Policy.

Policy Updates

Bien may update this Policy Of The Law from time to time to reflect changes in our website operations, products, services, or business practices. Updated content will be posted on this page.

Customers are encouraged to review this page when using our website or placing orders.

Contact Us

For questions about this policy, product information, wholesale cooperation, orders, returns, or refunds, please contact us:

Email: support@cpsbien.com

Website: cpsbien.com