Privacy Policy

At Bien, we respect your privacy and are committed to protecting the information you share with us when visiting cpsbien.com, creating an account, placing an order, contacting our support team, or using our wholesale drinkware services.

Bien is a wholesale drinkware brand offering thermos cups, glass water cups, and plastic water bottles for retailers, boutiques, gift shops, online stores, and business buyers. This Privacy Policy explains how we collect, use, protect, and manage customer information through our website and business operations.

Information We Collect

When you visit our website or place an order, we may collect information that helps us process your purchase, provide customer support, and improve your shopping experience.

The information we may collect includes:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details
• Payment confirmation information
• Business or store information provided by wholesale customers
• Customer service messages
• Website browsing and usage information

We only collect information that is necessary for order processing, communication, service improvement, and normal business operations.

How We Use Your Information

Bien uses customer information to provide a smooth and reliable wholesale purchasing experience.

We may use your information to:

Process and confirm orders

Arrange shipping and delivery

Provide order updates and tracking information

Respond to customer service requests

Handle returns, refunds, and order issues

Improve website performance and customer experience

Review wholesale customer inquiries

Communicate product updates, service information, or business-related notices

Prevent fraud, misuse, or unauthorized activity

We do not use customer information in a way that is unrelated to our business services.

Order And Payment Information

All prices on cpsbien.com are displayed in USD.

When customers place an order, payment information may be processed through secure payment service providers. Bien does not store full payment card details directly on our website.

We may receive limited payment confirmation details necessary to verify order status, process refunds, and provide customer support.

Shipping Information

To complete order delivery, we may use your shipping information to prepare packages, create shipping labels, provide tracking updates, and communicate with shipping carriers.

Orders are usually processed within 1 to 3 days, with estimated delivery in 6 to 12 days. Shipping information is used only for order fulfillment and delivery support.

Returns And Refunds

Bien supports a 60-day return policy, free returns for eligible items, and refunds usually processed within 5 to 10 days after approval.

When handling returns or refunds, we may use order details, contact information, payment confirmation details, product photos, and customer service communication to review and resolve the request.

Wholesale Customer Information

As a wholesale-focused brand, Bien may receive business-related information from retailers, boutiques, gift shops, online stores, and other wholesale buyers.

This information may include store name, business contact details, resale needs, product interests, order quantity, or communication related to wholesale cooperation.

We use this information to provide suitable product support, order assistance, and business communication.

Customer Communication

When you contact Bien by email or through our website, we may keep a record of your message to help answer questions, resolve issues, and improve our service.

Our support team may contact you regarding your order, product inquiry, wholesale cooperation, shipping status, return request, refund request, or other service-related matters.

Cookies And Website Usage

Our website may use cookies or similar tools to improve website performance, remember user preferences, analyze visitor activity, and provide a better browsing experience.

Cookies may help us understand how customers use cpsbien.com, which pages are visited, and how we can improve the website structure and product display.

You may adjust cookie settings through your browser. However, disabling cookies may affect some website functions.

Information Sharing

Bien does not sell customer information.

We may share necessary information only with trusted service providers who help us operate our website, process payments, fulfill orders, deliver packages, provide customer support, or maintain website performance.

These service providers only receive information needed to complete their service responsibilities.

We may also share information when necessary to protect our website, prevent fraud, respond to valid business requirements, or enforce our website policies.

Data Protection

Bien takes reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or damage.

We use secure systems and responsible business practices to help protect personal and order-related information.

While we work to protect your information, no online system can be guaranteed completely risk-free. Customers are encouraged to use strong passwords, protect account details, and contact us immediately if they notice any suspicious activity.

Account Information

If customers create an account on cpsbien.com, they are responsible for keeping login details secure.

Customers may review or update their account information through the website account area when available. If you need help updating or checking your information, please contact our support team.

Email Communication

Bien may send emails related to orders, shipping updates, customer service, returns, refunds, wholesale inquiries, and website services.

We may also send product or business updates when appropriate. Customers may contact us if they no longer wish to receive non-essential communication.

Product Reviews And Feedback

If customers provide product reviews, comments, photos, or feedback, Bien may use this information to improve our products, website, and service.

Publicly submitted reviews or feedback may be displayed on our website or used for business presentation, unless otherwise requested.

Customer Rights And Choices

Customers may contact Bien to request support regarding their personal information, including reviewing, correcting, or updating certain information associated with their order or account.

Customers may also contact us with questions about how their information is used or managed.

Policy Updates

Bien may update this Privacy Policy from time to time to reflect changes in our website, services, products, or business operations.

Any updated version will be posted on this page. Customers are encouraged to review this page when using our website or placing orders.

Contact Us

If you have any questions about this Privacy Policy, customer information, order privacy, wholesale cooperation, or website service, please contact us:

Email: support@cpsbien.com

Website: cpsbien.com