Shipping policy

At Bien, we are committed to providing a smooth and reliable shipping experience for our wholesale customers. As a wholesale drinkware brand, we understand that timely delivery, clear order processing, and dependable service are important for retailers, boutiques, gift shops, online stores, and business buyers.

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from cpsbien.com.

Order Processing Time

Orders are usually processed within 1 to 3 days after payment has been successfully completed.

During the processing period, our team will review the order details, prepare the products, check packaging requirements, and arrange shipment. Processing time may vary slightly depending on product availability, order quantity, wholesale volume, or peak order periods.

Once your order has been shipped, you will receive shipping information or tracking details when available.

Estimated Delivery Time

Estimated delivery time is usually 6 to 12 days after the order has been processed and shipped.

Delivery times are estimates and may vary depending on carrier service, address accuracy, product availability, weather conditions, seasonal demand, or other circumstances outside our direct control.

Bien will do our best to help every order arrive as smoothly and quickly as possible.

Free Shipping

Bien offers free shipping on all products listed on cpsbien.com.

All product prices and order amounts are displayed in USD. There are no additional shipping charges applied at checkout for standard orders.

Wholesale Orders

Bien is a wholesale-focused drinkware brand offering thermos cups, glass water cups, and plastic water bottles for resale and retail use.

For wholesale orders, preparation time may depend on the number of items, product types, packaging needs, and stock availability. We aim to keep our shipping process clear, efficient, and suitable for business buyers who need reliable inventory planning.

Order Confirmation

After placing an order, customers should carefully review their order confirmation details, including product names, quantities, shipping address, contact information, and payment details.

If any order information is incorrect, please contact us as soon as possible at support@cpsbien.com. Once an order has been processed or shipped, changes may not always be possible.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Bien is not responsible for delivery delays, failed delivery, returned packages, or additional issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Please make sure your shipping address, phone number, email address, and recipient information are correct before completing your order.

Tracking Information

When tracking information is available, it will be provided after the order has been shipped.

Tracking updates may take some time to appear after the package has been handed over to the carrier. If tracking information does not update immediately, please allow additional time for the carrier system to refresh.

Delayed Or Lost Packages

While we work with shipping carriers to provide reliable delivery, delays may occasionally occur due to circumstances beyond our control.

Possible causes of delay may include carrier handling issues, incorrect address information, weather conditions, high shipping volume, customs processing, or unexpected transportation disruptions.

If your package appears to be significantly delayed, please contact us at support@cpsbien.com. Our support team will assist you in checking the order status and provide further guidance.

Damaged Or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible at support@cpsbien.com.

To help us resolve the issue quickly, please provide your order number, clear photos of the product, photos of the packaging, and a brief description of the problem.

We will review the situation and offer an appropriate solution according to our customer service, return, and refund policies.

Returns Related To Shipping

Bien supports a 60-day return policy and offers free returns for eligible items.

If a return is approved, refunds are usually processed within 5 to 10 days after the returned item has been reviewed and approved. The exact time for the refund to appear may depend on the payment provider or financial institution.

For return assistance, please contact support@cpsbien.com.

Contact Us

If you have any questions about shipping, order status, tracking information, wholesale orders, or delivery support, please contact us:

Email: support@cpsbien.com

Website: cpsbien.com